Welcome to the platform https://palmarius.org (the “Platform”), a service provided by PALMARIUS (“Palmarius”, “we” or “our”), a company incorporated in the Russian Federation with a registered office at 634006, Tomsk city, Frunze ave. 109 of. 308
We have existed since 2015. We love to travel and help others to do it profitably and without intermediaries. The platform provides an online service for ordering and booking goods and services from various Palmarius Partners around the world. The Platform also allows these Affiliates to interact with Travelers / Customers by offering their products and services on our Platform.
We are committed to protecting any personal information you provide to us and we want you to know that your privacy is important to us.
In this Privacy Policy (hereinafter the "Privacy Policy") we will tell you how we use and process your personal data, how to contact us if you have questions.
By accessing the Platform and using the services offered and purchasing goods, you confirm that you have read and understood this Privacy Policy and the procedure for collecting and processing your personal data. If you do not agree with any of the provisions of this Privacy Policy, you should not enter the Platform and use the services offered or purchase goods.
From time to time we may make changes to the Privacy Policy, and any changes take effect from the moment they are posted, the latest version is always available here.
Short review
This Privacy Policy details our policies and practices regarding the collection, use and disclosure of your personal information.
1. What personal data does Palmarius collect?
2. Why Palmarius collects and uses your personal data
3. Transfer of your personal data
4. Messages sent through the Platform
5. Security and storage procedures
6. Personal data of children
7. Cookie Policy
8. Your rights
9. How to contact us
1. What personal data does Palmarius collect?
We collect personal data that you provide to us directly, but we can also collect data by keeping records of how you interact with the Platform (using cookies). We may also receive some of your personal data from third parties, our partners.
The provision of your personal data is entirely voluntary and you always have the choice not to provide us with your personal data. However, in order to use the features offered on the Platform, you are required to provide some personal information. We also collect personal data for security purposes.
We collect and use the information that you provide to us, we may receive and store any information that you enter on the Platform or in other ways. At a minimum, you are required to provide a name and email address when placing an order. We may also request information about your city and country of residence, telephone number, billing information, names of those who travel with you, other information (such as reduced mobility) that you may provide about yourself on the Platform, your IP address and software (browser).
You have the option to create an account on the Platform, which will allow you to save your personal settings and preferences, upload photos, leave reviews about the products and services you have used, or manage future orders.
Automatically Collected Information: When you access the Platform, we automatically collect certain information that may not be personal, but may be used to identify you. The information collected depends on the device used and generally includes your session data, IP address, date and time, your visit to the Platform, data about your device and system activity, the browser you use and the site from which you came. We may collect information about your activity on the Platform (pages viewed and searches made). This information helps us to better understand your interests and preferences in order to make your visit to the Platform more personalized. Of course, we want to protect ourselves, and for this reason we collect personal data to protect the Platform and its other users from any misuse and / or fraud.
Location and other information from devices: if you access the Platform from your mobile device, we may collect certain information about your location, if this function is enabled on your device (through the privacy settings on your device), this information helps us provide you with service improvements and suggestions.
Personal data that you provide to us about other persons: you may be making a group order with other Travelers / Customers, whose data we may request from you at checkout, or you may be making an order on behalf of another person. You must obtain the consent of others before providing us with their personal data, and they must fully understand and agree with how Palmarius uses their personal data (as described here).
Third party payment service providers process your payment and may share this payment information with us so that we can process your order.
Palmarius partners may also share with us some information about Travelers (Clients), for example, if a dispute arises between you or the Traveler (Client) has requested a refund.
2. Why does Palmarius collect and use your personal data?
The main reason for collecting information is to provide you with the best possible service and have an unforgettable experience!
Your personal data can be used in the following ways:
A. To provide you with the goods and services you have requested. This may include sending you messages such as confirmations, tickets, changes and reminders.
B. To provide you with the best possible customer service.
C. To administer your account, process payments, verify and process refund requests, and send you confirmations and notifications.
D. To contact you for marketing purposes if you have given your consent to such communications. You can always unsubscribe from the email newsletter at any time by clicking on the "Unsubscribe" link contained in each newsletter.
E. To communicate with you, respond to and process your inquiries or complaints about the Platform. We may also provide you with other materials related to your orders: how to contact the Partner / Client or other administrative messages such as security warnings, notices about your account.
F. Conduct market research or statistical analyzes related to the Platform and the goods and services offered.
G. To improve the Platform and its functionality.
H. To fulfill our obligations arising from contracts entered into between you and Palmarius.
I. For Legal Purposes: In some cases, we may need to use your personal data to process and resolve legal disputes, to conduct investigations and comply with regulatory requirements, or to comply with legal requests from law enforcement agencies.
Our legal basis for the processing of personal data is that it is necessary for the fulfillment of contracts between Partners and Palmarius, as well as for the provision of goods and services to the Clients themselves. If the required personal data is not provided, we will not be able to proceed with the contract, we will not be able to complete your order or provide you with customer support.
We have the legal right to protect ourselves and you from any fraudulent activity, protect the security of your account, and improve our services.
Palmarius is also required to comply with any legal obligation (legal requirement of law enforcement).
Providing all your personal data to Palmarius is voluntary. However, some goods and services may only be provided to you if certain personal information is collected.
If you have previously given your consent and wish to revoke it, please contact us by mail@palmarius.org. If you have withdrawn your consent and we have no other legal basis to process your personal data, we will stop processing it.
3. Transfer of your personal data
The main purpose is to transfer your personal data, or rather your contact information, for your order to the Partner and / or Client. If you choose to create an account on the Platform, certain information on your profile will be publicly available.
In certain circumstances, we transfer your personal data as follows:
1. Partner with whom you booked / Customer who made an order: we transfer all the details related to the booking in order to complete the order, this may include your name, contact details and any other information that you provide. We do not share your payment information with Affiliate unless absolutely necessary to complete the booking. In the event of a dispute related to an order, we can provide the Partner with information about the ordering process necessary to resolve the dispute.
2. Third Party Service Providers: We use service providers to provide services or functions on our behalf, including business intelligence, payment processing, marketing, public relations and fraud prevention. Please note that Palmarius does not process your payment and you will be redirected to a third party site or your payment information will be securely transmitted to complete the transaction. You agree to review the supplier's policies and procedures prior to booking through the Platform. We may also share information with an appropriate financial institution if we deem it strictly necessary for fraud detection and prevention purposes.
We may share personal data with advertising partners if this is necessary to use certain features of the Platform or to serve you online advertisements tailored to your interests. Such third party service providers have access to and may collect information only as necessary to carry out their functions.
All third party service providers are required to continue to adequately protect your personal information.
3. Business partners distribute or advertise Palmarius products and services. When you click a link to the Platform on the websites or applications of our business partners, some of the personal data you provide to them may also be sent to us. Since we have no control over the privacy policies of our business partners, we recommend that you review the privacy policies posted on their website. In order to detect and prevent fraud, as well as in case of emergency, we may also exchange information about users of the Platform with our business partners.
4. Palmarius affiliates: this sharing of personal data enables us to provide you with our customer support services; detect, prevent and investigate fraudulent and other illegal actions and violations; for analytical and Platform-improving purposes; provide personalized offers or send you marketing with your consent, you have the option to choose whether you want to receive such communications or not.
5. Competent authorities: we have the right to transfer your personal data if we believe, in our sole discretion, that such disclosure is necessary, to law enforcement authorities, if it is required by law or strictly necessary to prevent, detect or sue for criminal acts and fraud or if we are legally obligated to do so. We may need to disclose personal data to competent authorities to protect our rights or property, as well as the rights and property of our partners.
We rely on our legitimate interest in sharing and receiving personal data and, where applicable, on complying with legal obligations (such as legal requirements of law enforcement agencies) or in connection with a corporate transaction.
Transfer of personal data may include the transfer of personal data abroad to countries outside the European Union for the purposes described in this Privacy Policy. This Privacy Policy ensures that we keep your personal information secure and provide an adequate level of protection. As a result, you agree to the possible risks associated with the transfer, processing and storage of your personal data outside the European Union.
4. Messages sent through the Platform
We help Clients and Partners exchange information and inquiries regarding goods and services and any existing reservations using the technical means of the Platform.
We have access to such communications and may use automated systems to view, scan and analyze messages for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigating possible misconduct; development and improvement of the Platform; research; technical support. We have the right to block the delivery or viewing of messages that, in our sole discretion, may contain harmful content, spam, or may be dangerous to Customers, Partners, us or others. After the order for a product or service is completed, the Client and the Partner have the right to exchange telephone numbers or e-mails and communicate using those means that we do not control.
5. Security and storage procedures
We use appropriate technical systems and administrative procedures to protect and secure your personal data from unauthorized or illegal access. In addition, we use encryption when transferring your personal data between your and our systems, as well as between our system and the system of the parties to whom we transfer this sensitive data.
We store your personal data only for the time that is necessary to use the Platform and the offered goods and services; to maintain an account; compliance with applicable law; resolving any disputes that may arise; and otherwise required by us to conduct our business, including the detection and prevention of fraud or other illegal activities. Certain information may be retained after your account is closed in cases where it is absolutely necessary to comply with our legal obligations, to ensure security, to prevent fraud and abuse, and to protect our rights.
All personal data we hold is governed by this Privacy Policy.
6. Personal data of children
The platform and the offered goods and services are not intended for use by minors. No person under the age of 18 is entitled to provide us with any of their personal data.
If you are under the age of 18, you must not use the Platform or leave any personal data on it, which may include your name, address, telephone number or email address. If we become aware that we have collected any personal data from a child under the age of 18 without the consent of a parent or guardian, we have the right to delete it.
7. Cookie Policy
We want you to enjoy using our Platform, to make it convenient, reliable and as useful as possible. For this reason, we use cookies and similar technologies (collectively, "cookies").
By continuing to use the Platform, you consent to our use of cookies, but please be aware that you can change your cookie settings at any time in your browser settings or by sending us an email to mail@palmarius.org. If you nevertheless decide to decline cookies, your access to some functions and parts of the Platform may be restricted.
What are cookies?
The first step is cookies, but unfortunately not one that you can eat.
Cookies are small amounts of data that are automatically placed on your browser or mobile device when you visit almost any website. They are stored in your browser and contain basic information about your internet use. They usually do not personally identify you. They are mainly used every time you re-enter the Platform, your browser sends these cookies to the Platform so that the Platform can recognize your computer or mobile device, personalize and improve your use of the Platform.
Any information we collect about you when you use cookies is governed by our Privacy Policy.
For what purposes we use cookies
We use cookies for various purposes. For these purposes, cookies can be categorized as follows:
Technical cookies: these cookies are necessary to access the Platform, view and use its features. They are also used to create your account, to log in and to maintain your active status during your visit. We also use technical cookies for tracking and fraud prevention. Technical cookies cannot be disabled as they are absolutely necessary for the functioning of the Platform.
Functional cookies: Functional cookies are used to remember your preferences and to navigate the Platform more efficiently. For example, these cookies remember your searches and previously viewed products and services and Palmarius Partners. Functionality cookies also remember your registration information so you don't have to fill out all of this information every time you place an order. Functional cookies allow the Platform to operate more efficiently, but are not vital to its functioning.
Analytics Cookies: We use these cookies to understand how the Platform is used and they provide us with anonymous information so that we can improve your overall use of the Platform. With the help of analytical cookies, we can understand which parts of the Platform are of interest to you. Also, with the help of analytic cookies, we can understand if there are any errors on the Platform. We need these cookies to know what works on the Platform and what doesn't.
What information do we collect
With the help of cookies, we can collect a variety of information, which includes: IP address; browser type; operating system; time of entering the Platform; pages viewed; The URL where you went to the Platform; other functions or activities that you have engaged in on the Platform.
Your choice
You have every right to choose whether or not to accept cookies, and their control is in your hands. You can manage them directly through your browser settings, depending on which browser you are using.
If you choose not to accept certain technical and / or functional cookies that we use, some of the Platform's functions may not be available.
For any question about our use of cookies, for more information or to opt out of certain cookies, please write to us at mail@palmarius.org.
8. Your rights
You always have the right to view the personal information we hold about you, however, we may ask you to verify your identity before taking any further action on your request.
In accordance with applicable law regarding your personal data, you can:
A. Request a report on the personal data we hold about you.
B. Ask us to correct your personal data: You can inform us of any changes in your personal data or ask us to correct any inaccuracies. You can make these changes yourself as described below.
C. Request to delete, block or restrict the processing of your personal data that we hold. You can object to specific uses of your personal data in accordance with our legitimate or public interests. You can always object to the processing of personal data for direct marketing.
D. Ask us to obtain your personal information from a third party, or send that personal information to a third party, if possible. This right applies only to the personal data that you have provided to us, and their processing is based on your consent or is necessary to fulfill a contract between us, and the processing is carried out by automatic means.
If you have an account, you can access most of your personal data through the Platform, and your account provides the ability to add, update or delete certain information. You can also close your account by contacting us using the methods below. When you ask us to close your account, we will deactivate it and delete your personal data. If any personal data is not available through your account on the Platform, please send us a request.
We do not charge you a fee for accessing your personal data (or for exercising any other rights described in this Privacy Policy). However, we may ask for payment if your request is manifestly unfounded, repetitive or excessive.
If your personal data is processed based on your consent, you can revoke this consent at any time in accordance with applicable law. When we process your personal data in accordance with our legitimate interests or public interests, you have the right at any time to object to such use of your personal data in accordance with applicable law.
For any requests regarding this Privacy Policy and the exercise of any of your rights, to file a complaint or to object to the processing of your personal data based on a legitimate interest, if you cannot directly use the opt-out mechanism, please contact our support team at mail @ palmarius. org. You can also contact your local data protection authority. Your request will be reviewed taking into account the circumstances of each individual case. Please note that we may store and use your personal data to comply with our legal obligations and resolve any disputes.
9. How to contact us
Palmarius controls the processing of your personal data as described in this Privacy Policy. For any questions, comments about this Privacy Policy or questions about the collection and processing of your personal data, please write to us at mail@palmarius.org.